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Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

App not working

App not working, when I try save a service to send to customer it says problem with subscription but it shows that my subscription is active
QuickBooks Team

App not working

Welcome to the Community, @danzai.


I'll help you with the issue you're having with QuickBooks Online app.


It is an unusual behavior of your app. Thus, I recommend resetting your app data to refresh your connection.


Here's how:


For Android devices

  1. Go to the More Options.
  2. Select Settings.
  3. Click Refresh Data.
  4. Then select Yes.



  1. Go to the Menu ☰.
  2. Select Help & Feedback.
  3. Click Refresh Data.
  4. Then select Refresh.


If you still have the same issue after refreshing the data, you can uninstall and reinstall the app. Then restart your phone. Refer to this article for the steps: uninstalling and reinstalling the app.


I'm also adding this article to help you resolve common errors in the QuickBooks Online mobile app: Fix common errors in the QuickBooks Online mobile app.


Let me know if you have questions about the QuickBooks app. I'm always here to help. Have a great day.

Mark Armistead
Level 7

App not working

Don't use the app. It is quite simply not worth even looking at. Open Quickbooks in a web browser and just log into your account.

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