We're delighted to have you here today.
We appreciate you taking the initiative to post here in the Community space about your situation. We aim to help customers like you accomplish their tasks inside QuickBooks Online (QBO). In your current case, you may want to close and then restart your mobile application, and then once done, proceed to refresh the app by going through settings to ensure you're starting with a clean slate. We'll gladly walk you through the process to get you going.
To refresh QuickBooks Online mobile app on iOS, these are the steps:
- Select Menu ☰.
- Choose Help & Feedback.
- Click Refresh Data
In your device setting, here's how:
- Go to your Phone's setting.
- Select Settings, and then go to General.
- Choose iPhone Storage.
- Select an app that's taking up a lot of space.
- To free up the storage without deleting the documents and data for the app, select Offload App. Then, power down and restart the phone.
In case you're using an android device, these are the steps:
- Go to Menu ☰ then tap More Options ⋮.
- Tap Settings then Refresh Data.
- Tap YES to confirm.
You can also Uninstall and then Reinstall the application to rule out the possibility of having a corrupted app on your device. It can help you establish a connection easily with your bank. If the issue persists, we'd recommend contacting our Customer Care Team so they can check on your end and conduct further investigation to determine why you're unable to connect HSBC Kinetic banking app. See this page for more details: QuickBooks Online Support.
Furthermore, we've got these articles to help you manage bank transactions, and reconcile an account inside QBO:
We are open 24/7 if you need further assistance establishing a connection between QuickBooks and your mobile banking app. You can also post here again if you have any additional QuickBooks-related concerns. Rest assured. We've got your back, and we'll make sure to help you resolve your queries. Take care, and have a nice day!
