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Level 1

GoCardless on Mobile app

so i recently moved a client onto Quickbooks who has been using GoCardless for some time, i have the accounts connected and have imported all the customers and direct debit mandates. this client will be using the phone app to do the invoicing and i can't see on the mobile where you select to collect the payment by direct debit, is this something that can be done on the mobile app?

Re: GoCardless on Mobile app

Hello there, @Colin_Four_Ferry.


GoCardless can be set up in QuickBooks using a browser before you can collect the payment by direct debit. But this feature is currently unavailable on the mobile app.


In the meantime, you'll need to request a Direct Debit payment on the web after the customer's bank has activated the mandate.


For additional reference, you can use the following article to check the app and mandate status, as well as configuring the app settings and scheduling a direct debit: GoCardless Welcome Guide.


Please don't hesitate to let me know if I can be of further assistance. Wishing you well.