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Level 2

GoCardless on Mobile app

so i recently moved a client onto Quickbooks who has been using GoCardless for some time, i have the accounts connected and have imported all the customers and direct debit mandates. this client will be using the phone app to do the invoicing and i can't see on the mobile where you select to collect the payment by direct debit, is this something that can be done on the mobile app?

GoCardless on Mobile app

Hello there, @Colin_Four_Ferry.


GoCardless can be set up in QuickBooks using a browser before you can collect the payment by direct debit. But this feature is currently unavailable on the mobile app.


In the meantime, you'll need to request a Direct Debit payment on the web after the customer's bank has activated the mandate.


For additional reference, you can use the following article to check the app and mandate status, as well as configuring the app settings and scheduling a direct debit: GoCardless Welcome Guide.


Please don't hesitate to let me know if I can be of further assistance. Wishing you well.

Level 1

GoCardless on Mobile app

Sorry for bringing this one back from the dead.


A lot has changed since 2019 - but this has not. Any chance we can have the functionality to send an invoice with direct debit payment methods, from the QB Online app please?

QuickBooks Team

GoCardless on Mobile app

Hi there, RyanGreenstone. 


I understand that you're looking for clarification regarding GoCardless availability in the QuickBooks Online mobile app. Currently, GoCardless is not available for integration within the QuickBooks Online mobile app.


While the QuickBooks Online mobile app offers a wide range of features and functionalities for managing your business on the go, the GoCardless integration is currently only available within the web version of QuickBooks Online.


To use GoCardless to collect payments, you would need to access QuickBooks Online through a web browser on a computer or mobile device. From there, you can set up GoCardless as a payment method and manage your transactions.


I understand the importance of having a streamlined payment process, and I apologize for any inconvenience caused by the unavailability of GoCardless within the mobile app.


However, you can still access and manage GoCardless functionality through the web version of QuickBooks Online, allowing you to collect payments efficiently. 


I've attached some articles you can check to learn more about the Gocardless: 



Please don't hesitate to ask if you have any questions or need further assistance with using GoCardless or any other features within QuickBooks Online. I'm here to help. Have a great day!

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