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Everything you need to know about banking in QuickBooks Online - Discover more
Gail Baltimore
Level 1

help in purchasing an app

I am newer to the online product and have completed the online pro certification but still working within a learning curve.  A client has allowed me access to their account and supposedly given me admin clearance as  they need me to assist in purchasing and installing a few apps.  I click on the app section and it continues to tell me I don't have access.  Not sure if there is something we are missing.  Help.

QuickBooks Team

help in purchasing an app

Let me share some details on how you can install an app, Gail Baltimore!


You'll need to have either Primary Admin and Company Admin access to add a third-party application in QuickBooks Online. If you already have this access and still getting the same error, you'll want to perform some troubleshooting steps.


Let's start by using an incognito window and install an app from there.

  • Google Chrome: Ctrl Shift + N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P


Also, browsers save junk files called cache that can cause errors in QuickBooks Online so you'll want to clear them. Additionally, make sure that you're using an up-to-date browser.


For QuickBooks Online Accountant, you can add an app for your client within your account. Please check these links for more details:


Post again here if you have more questions. Take care!

Fiat Lux - ASIA
Level 15

help in purchasing an app

@Gail Baltimore 

Which app do you need to integrate with your QBO account?

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