Showing results for 
Search instead for 
Did you mean: 
Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

How to get my details on my app?

App doesn't pick up information I have input in the laptop
QuickBooks Team

How to get my details on my app?

Hello Pearlgasheating- thanks for posting on the Community page, can you please try fully uninstalling the app and then reinstalling it again and that should resolve it for you. 

Level 1

How to get my details on my app?

Hey ashleigh1 


Yes I tried re installing the app but it doesn't seem to work. 

I have got 2 accounts and I think the self employed one needs to be deleted but I can find out to do this 

QuickBooks Team

How to get my details on my app?

Hi pearlgasheating-, from checking our system I can see that you have an inactive QuickBooks Online account and an active QuickBooks Self-Employed account. 


If you'd like to go ahead and cancel the self-employed account, please see the linked guide to cancel a subscription on Google Play. Please note: You can't cancel subscriptions purchased through the Google Play Store on the QuickBooks mobile app.


If you're looking to resume using QuickBooks Online, please double-check that the app that you have installed appears as 'QuickBooks Online Accounting'. If you need any further help from here, get back to us below. :) 

Level 1

How to get my details on my app?

Hey Georgia

Thank you for this explanation but It doesn't make sense as I am paying for the quick books online account as shown on my computer. I did this because I wanted to go for the 90% off deal. 


Is there a way of sorting this out on your end. I don't think I ever signed up for self employed account as this would have been no good to for me as I am a limited company. 


Many thanks Diven 


How to get my details on my app?

Hello there. Thanks for coming back here in the Community space. 


As Community is a public forum, we're unable to sort confidential concerns like yours since we prioritize your security here. As much as we want to assist you here but issues like this are best handled by our Technical Support Team since they have all the necessary tools in looking at your account in a secure manner. This way, they'll be able to verify whether you have an active QuickBooks Online (QBO) account or not. 


I'll be providing you with these steps in getting in touch with our support team in case you need one:


  1. Go to the Help icon and select Contact us in the Search tab.
  2. From the What can we help you with field, enter your question.
  3. Click on Continue.
  4. Choose either Appointment, Callback, or Chat.


Additionally, I've included this article that'll help you manage your subscription such as changing the card on file or viewing your billing history: Manage billing, payment, and subscription info in QuickBooks Online.


Drop a reply anytime if you still have questions about managing your QuickBooks Online subscription and accessing your account's data. I'll be here to assist you further. Take care and have a nice day ahead.

Need to get in touch?

Contact us