I want to access Quickbooks on my Android using fingerprint ID, works on other Apps but not QB, any advice?

Hello, Darren. I completely understand how frustrating it can be when your fingerprint ID works perfectly with other apps but not with QuickBooks—it’s like having a key that just won’t fit. Let’s resolve this so you can manage your finances without any hassle.

First, let’s ensure the Touch or Fingerprint ID feature is enabled in the QuickBooks app. Here’s how:

1. Open the Quickbooks Online (QBO) app.
2. Tap on the menu icon in the top left corner of the screen.
3. Select Settings from the menu.
4. Scroll down to the Touch ID and App PIN section and tap on it.
5. Toggle on the App PIN and Touch ID options.
6. Follow the prompts to set up your fingerprint or touch ID.

If everything looks good but you’re still facing issues, let’s troubleshoot. Problems with app data, such as corruption or outdated settings, can prevent the fingerprint ID feature from recognizing you. Here are some quick steps you can perform:

1. Close and restart the app.
2. Clear app data. To do this:
   • Open your device Settings.
   • Select Apps (varies by device).
   • Choose QuickBooks app from the list, then click Storage.
   • Tap Clear data.
3. Power down and restart your device.
4. Uninstall and reinstall the app.

This should refresh the app and fix any inconsistencies.

For more information on the features supported in the QBO mobile app, check out this article: Compare mobile app features.

I'm rooting for you to enjoy that seamless fingerprint access, Darren! You can always return to this thread if you have further concerns. Take care.

​Yes, you can use fingerprint authentication to sign into the QuickBooks Online app on your Android device. This feature allows you to access your account quickly and securely without entering your password each time.​

To enable fingerprint sign-in, open the QuickBooks Online app, go to the menu (☰), select Settings, and then activate the fingerprint or biometric login option.