I appreciate what you've done so far, info2033. I'm here to provide you with some troubleshooting steps to help rectify this sudden screen freezing in QuickBooks Online (QBO).
You can start by refreshing the data from the settings menu on your iPad app to remove the older cache that causes this unusual behavior. Here's how:
- Go to Settings, then tap General.
- Select iPhone Storage, then pick the QBO app.
- Click Offload App.
As a workaround, you can access your QuickBooks account using your web browser to conduct your business.
If the issue persists, I recommend contacting our support team. They have additional tools to pull up your account and review this further.
Here's how:
- Log in to your QBO company.
- Select Help (?).
- Click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
In addition, you can save time by uploading your receipts and bills from suppliers to QBO: Upload your receipts and bills.
Let me know if you have more questions on the other tasks in your QBO account. We're available to assist you 24/7.
