Is anyone else having an issue with the connection to Tide. Mine hasn’t worked for a month. Have followed all steps, reloaded apps. Tried on website.

Hi, @cpjoineryandmaintenance. We appreciate the effort you’ve already put into trying to resolve the problem, including reloading apps and attempting access on different platforms.

To start, please check your bank’s website for any maintenance updates or advisories that could impact transaction syncing, as QuickBooks relies entirely on the information provided by your bank.

If no issues are reported on your bank’s end, we suggest reaching out to our live phone support team. They can investigate further and assist you in reconnecting your bank with QuickBooks.

To get in touch with support:

1. Click the Help menu or the (?) icon in the top-right corner of QuickBooks Online.
2. Go to the Assistant tab.
3. Type Contact Support and Enter.
4. Provide a brief description of your concern and click Continue.
5. Select your preferred option: either Have us call you or chat.

In the meantime, you can manually upload your bank transactions to QuickBooks.

If you have more questions or concerns, please leave a reply below. We'd be glad to help.