I know the reason behind the missing tax rates and categories in the QuickBooks Online app, Stephen. Let me share some troubleshooting steps to help you overcome this issue so you can proceed to your tasks immediately.
Please know that we currently don't have reported cases regarding the missing tax rates or categories from the mobile app. Therefore, let's troubleshoot the app to remove the corrupted cache file built up during the operation, which causes these unexpected behaviors.
To begin with, follow these steps to refresh your app's data:
For Android:
- Head to your device Settings.
- Click on Apps. Although it varies by device.
- Select the QuickBooks app from the list.
- Choose Storage, then clear data.
For iOS:
- Go to Settings on your device, then General.
- Select iPhone Storage and QuickBooks Online app.
- Free up storage without deleting app data by tapping Offload App.
If the issue persists, please consider closing and restarting the application or uninstalling and re-installing it, as these processes can also help address app-related concerns.
On the other hand, you might want to scan this material to familiarize the different supported features in the mobile app, which you can utilize in carrying out various business tasks: Compare mobile app features.
Please consider tagging us in the Community if you have questions or clarifications about utilizing the different tax rates or categories when creating transactions in QuickBooks Online. We're here to lend a hand.
