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Level 1

My bank account need reconnecting, every time it goes into my banking app to reconnect it say there has been a problem please try later. This has been happening for 4days now. Don’t know if it’s the quick books app or my Barclays app ? Any ideas anybody ?

 
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Moderator

My bank account need reconnecting, every time it goes into my banking app to reconnect it say there has been a problem please try later. This has been happening for 4days now. Don’t know if it’s the quick books app or my Barclays app ? Any ideas anybody ?

Hi, thesmokingcow14-.

 

Your bank’s connection may be interrupted for any of the following reasons:

 

  • If there is a minor or major update in your bank information such as the bank account number.
  • Update in your Online Banking Login credentials.
  • Bank outage and other scheduled maintenance.

In the meantime, let's perform a few manual updates to refresh the connection between your bank and QuickBooks Online. Here's how:

 

  1. On the left navigation menu, click Transactions.
  2. Choose Banking.
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  3. Select the respective Bank and hit Update in the upper right. QuickBooks begins updating your account.
  4. You can do this 2 or 3 times during non-peak hours.

Alternatively, you'll want to upload your Barclays transactions manually. You can check this article for a guide: Manually import transactions into QuickBooks Self-Employed.

 

If the problem persists, I'd suggest getting in touch with our QuickBooks Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

 

Here's how to contact us:

 

  1. Click Assistant at the upper right corner.
  2. Type in "Talk to a human."
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  3. Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback. Keep in mind, some options are only available at certain times.
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Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.