Need help with Payroll Year End? Visit our help hub
Ask your Making Tax Digital (MTD) questions in our community drop-in session
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Have a question about Payroll Year End? - Ask it here!
SuperStar777
Level 5

switch between developer account and existing companies

Hi,

I have signed in as developer account but now i dont see my previous existing live companies to switch from developer account.

 

 

5 REPLIES 5
Ashleigh1
QuickBooks Team

switch between developer account and existing companies

Hello SuperStar777, 

 

When you click on the main cogwheel is it not showing the switch company in there for you?

SuperStar777
Level 5

switch between developer account and existing companies

Hi,

This option is for switching the companies, does not help for switching between developer account and user account.

GeorgiaC
QuickBooks Team

switch between developer account and existing companies

Hi SuperStar777, 

 

Apologies, does this auto-log you out of QuickBooks if you sign-into the developer site on a separate tab in the same browser? 

 

If so we'd recommend opening an incognito tab to sign into the separate site to allow you to flick between the two 👍

Himanshu Goyal
Level 1

switch between developer account and existing companies

Its still not working, to allow me to login to developer account of my another company

RCV
QuickBooks Team
QuickBooks Team

switch between developer account and existing companies

Let's perform some troubleshooting solutions to get this sorted out, Himanshu Goya.

 

There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes odd behavior switching accounts in QuickBooks Online (QBO). To better isolate this issue, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

Then, try switching between developer accounts and existing companies again. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

 

Feel free to visit our Account Management page for insights about managing your Intuit accounts. 

 

I'd like to know how you get on after trying the steps as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.

 

Need to get in touch?

Contact us