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plantedterraria
Level 1

Unable to login to Self Employed App

Unable to login into the app but can login to the website.

App just says "Unable to sign in, a server with the specified hostname could not be found"

 

Update:

Just found out i can login in if i'm on 3g/4g but not with wifi 

1 REPLY 1
AlcaeusF
Moderator

Unable to login to Self Employed App

Welcome aboard to the Community, @plantedterraria.

 

Since you're able to access your account through the mobile internet, I recommend checking with your ISP or consulting an IT guy. Your security settings may be affecting the connection with QuickBooks.

 

You can also configure the Firewall settings to ensure you can access the app without the system interfering. There are times you can't access an application due to the set up of the Wi-Fi or router.

 

For future reference about any sign-in issues, please visit the Get help if you can't sign in to your account article. It also provides some steps that will help you along the login process.

 

Please know the Community has your back. If you have additional questions, click the Reply button and post a comment. I’m here ready to assist further. Enjoy the rest of the day.