Hi there, @lukejanderson33-.
Thank you for letting us know your concern here on the Community page. I can help you reconnect your bank account in your QuickBooks Self-Employed account.
Before performing any troubleshooting, may I know the name of your bank? This way, I can check our record if your bank is under investigation.
In the meantime, let's reconnect your bank through a browser by logging in to this link: https://uk.selfemployed.intuit.com/login. Then, start reconnecting it by following these steps:
- Go to the Gear icon.
- Click Bank accounts.
- Select Connect another account.
Once reconnected, perform a few troubleshooting steps within your app so it can function as expected. Refresh your QuickBooks app by following the steps below:
Android
- From More Options ⋮, tap Settings > Refresh Data.
- Select Yes to confirm.
iOS
- Tap the Menu ☰, select Help & Feedback > Refresh Data.
- Choose Refresh.
You can uninstall, then reinstall the mobile app if the issue persists. If you're getting the same behavior, you need to request a bank connection. Follow the steps below to enter the information:
- In the Let’s get a picture of your profits window, select Request support for your bank.
- Enter your bank's web address (URL) in the field provided, then select Request.
For an additional guide on how to look up your bank when you connect it to online banking, check out this article: Find your bank or credit card account when you connect to online banking.
Additionally, you may use the WebConnect feature to import transactions. Follow the steps in this article: Add older transactions to QuickBooks Self-Employed..
I'm leaving you this helpful article for your future reference. Keep this in case you'll need some steps on fixing some banking errors in the future.
I'm looking forward to hearing from you again. Thanks for coming to the Community. All the best.
