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Voltage
Level 1

Use Your Gmail address to send invoices - NOT WORKING

Hi Guys, 

 

I've got an issue where a large customer doesn't seem to be reliably receiving our invoices from QB Online. Unfortunately they are placing the blame firmly at our door, and not mimecast who they use for their email security. I've looked into changing the way we send the invoices via email, from quickbooks to our Gmail account which is on their whitelist - i've used the following Quickbooks support page to do so...

 

https://quickbooks.intuit.com/learn-support/en-global/help-article/invoicing/use-gmail-address-send-...

 

The process works fine, however test invoices that i have sent out still come from [email address removed] rather than our gmail address (this is regardless of whether or not I select my now connected gmail account or use the previous quickbooks one). 

 

I've connected 2 different gmail workspace accounts and nothing changes. Any ideas? 

3 REPLIES 3
GeorgiaC
QuickBooks Team

Use Your Gmail address to send invoices - NOT WORKING

Hi Voltage, thanks for your detailed post; we appreciate you reaching out to your customer in attempt to resolve this. So that we can investigate this unexpected behavior further, please begin a chat with a member of our support team - they'll have the tools required to set up a screen share, and to escalate your case to our higher support team. :woman_technologist:

Voltage
Level 1

Use Your Gmail address to send invoices - NOT WORKING

Georgia, i'm really sorry but your live chat support are less than usless. They just don't understand what i'm asking for. Is there a way a proper support desk worker can get in touch with me directly?

GeorgiaC
QuickBooks Team

Use Your Gmail address to send invoices - NOT WORKING

Hi Voltage, I'm sorry you we're unable to get an answer to this with our chat support - you can also contact our team via phone on 0808 234 5337 Mon - Fri, 8am - 7pm (free from UK mobile & landlines) where agents will also have access to set up a screen share. 🙇‍:female_sign:

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