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Everything you need to know about banking in QuickBooks Online - Discover more
richard-modi5-co
Level 1
posted
‎August 07, 2023 02:14 PM
last updated ‎August 07, 2023 6:14 AM

Why have I lost all info and data from my phone app? Online is still ok..

How can I reset my phone app to gain access to all my data etc?
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GeorgiaC
QuickBooks Team
QuickBooks Team
‎August 07, 2023 04:20 PM

Why have I lost all info and data from my phone app? Online is still ok..

Hi richard-modi5-co

 

Thanks for posting on the Community.

 

Please check that you have the correct app installed for your subscription type - if you're using QuickBooks Online (including Simple Start, Essentials, Plus, Advanced or Accountant) the app will appear as QuickBooks Accounting (iOS) or QuickBooks Online Accounting (Android). For QuickBooks Self-Employed, the app will show as named (QuickBooks Self-Employed). 

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