Billing and Subscriptions

Matthew Sanderson · ‎November 15, 2021

Good Day!

I hope you are all well.

I have been having trouble paying or resubscribing my account. I live in Zimbabwe but apparently my account is managed by the UK. I have tried everything the online support has told me to do but to no avail. We are at breaking point as loosing a years worth of historical data will be detrimental to our business.

Please help. I have been unable to log into my account for almost 10 days now and it has become a real issue.

Regards

John C · ‎November 15, 2021

Hi Matt Thanks for reaching out to us. We'd be grateful if you can PM us with the email address associated with your QuickBooks account so we can assist you further.🙏🏻

John C · ‎November 15, 2021

Hi Matt as this is the Community we'd be grateful if you can send us your email address via PM on the Facebook post you've created, not here.

Fiat Lux - ASIA · ‎November 16, 2021

@Matthew Sanderson

Make sure to use a credit card issued in the UK to pay QBO UK version. Otherwise, consider migrating your data to QBO Global version for Zimbabwe.

https://quickbooks.grsm.io/Africa

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