Hi, Rach.
Thank you for reaching out. I see that you’re encountering issues logging into the app with the prompt. This issue may be caused by either downloading the incorrect app or using incorrect login credentials. Let me guide you through the solutions.
QuickBooks Online (QBO) and QuickBooks Self-Employed (QBSE) have different apps and logins that may result unable to login to the app and encounter prompt message like this.
Please ensure you download the correct app for your subscription. Please note that the QBSE mobile app has been discontinued for new downloads. If you’re a new QBSE user or using a new phone, you will no longer be able to download the QBSE app.
For existing QBSE user, you may still be able to log in using the original phone you previously used to access the app. However, if you’ve switched to a new phone, you can check your App Store or Play Store download history to see if the QBSE app is available for re-download.
If the app is no longer listed in your download history, you can access your account via a browser. Here's the link: QuickBooks Self-employed login.
Please leave us a response if you have other questions or concerns.
