Hi Simon,
I'm here to help you resolve the error you encountered so you can continue sending invoices.
To start with, let's check to see if your subscription is still active. Here's how:
- Click the Gear icon.
- Select Subscription and billing.
- Review your subscription status.
If it's still active, we can perform some troubleshooting steps to isolate the error. To begin with, let's log into your account and send the invoice in an incognito window. You can use these keyboard shortcuts to open one:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
- Safari: Control + Option + P
If it works, you can browse regularly and clear its cache. Piled browsing history can also be the reason for some unexpected issues on the opened pages.
You can also opt to use a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
Furthermore, I've added these articles on how you can send and manage invoices:
Keep me posted whenever you have concerns about sending invoices.
