We need to change our Primary Admin but this function in QuickBooks doesn't seem to be working.
The current Primary Admin logs into his account, goes to "Manage Users", clicks the 3 dots next to another team member and chooses "Change Primary Admin". A notification appears at the top of the screen saying "Primary Admin was changed". But it hasn't changed - the original user is still shown as Primary Admin and nothing has changed. He's tried this several times on different days but still no change. Any ideas?
