Changing Payment Method

Hello Nhouten, If you subscribe through the app it will mean you are paying the billing to either Apple billing or Google play billing so to change the card you would need to go into I-tunes or Google play billing itself and edit the payment card.

Am I able just to cancel and sign up with a new card through quickbooks? Would that lose all my quickbooks information?

Hello Nhouten, you would not lose any data it would just transfer the billing. Can we ask you are you using QuickBooks Self Employed or QuickBooks Online as the process for moving the billing is different for each to move the billing?

Quickbooks self employed

Thanks nhouten, for this we'll need you to cancel your subscription within the app store and then wait for this to expire which will be on your next usual bill date with Apple - please get back to us here once the account has fully cancelled and we can then migrate the billing for you (please note no data will be lost during this process). :)

Perfect, thanks very much!

Hi there,

I can't seem to update my payment information now that it's expired.

Thanks

Thanks for getting back to us, @nhouten.

I'd be glad to provide you the steps in updating your payment method in QuickBooks Self-Employed (QBSE). 

Since you've subscribed to QBSE through the Apple app store, you have to update your billing info from there.

Here's how to change your subscription plan on your iPhone, iPad, or iPod touch:

1. Open the Settings app. 
2. Tap your name, then tap Subscriptions.
3. Tap the name of the subscription that you want to change.
4. If different types of subscriptions are available, a list appears. Tap the option that you want.
5. Tap Purchase.

If you're using a Mac books computer or other Apple devices, follow the steps in this link instead: How to change your subscription from Apple.

I'm also including our Help articles for related references in managing your account and transactions.

Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!

Hi there,

As stated in the above messages I don't want to subscribe through the iTunes store anymore. If I change the billing method through the iTunes store it changes it for all my Apple subscriptions.

I do not want to subscribe to Quickbooks through Apple/iTunes store. I want to migrate the billing to a new debit card but not through the iTunes store.

Thanks,

Niall

Hello, I need help with this too please. 

I signed up using my apple account however my apple account is personal and I want to charge these payments to my business account. When I tried to sign up through the website which would give me the option to use my business account, the cost per month was twice as much. I don't understand why as its the same service. 

Hope you can help me, 

Many thanks

Hello there, PennyJoy.

Thanks for being detailed about your billing concern. This gives us a clearer picture of what happened to the subscription amount. I’ll help and point you in the right direction on how to resolve the issue.

Your current subscription rate is dependent upon its price and any discounts offered at the time of sign up. To ensure only paying for what you're using, I recommend contacting our QuickBooks Self-Employed Support Team.

They can explain in detail why the cost per month doubled up when changing the billing method to the business account. From there, our specialists will guide you on how to apply the permanent fix.

Here’s how:

1. Tap the Assistant icon to open the QB Assistant window.
2. Enter the issue in the field box. For example, change billing method.
3. Click the Contact us button to add more details about your concern and press Continue.
4. Then choose Message an agent for real-time support or Get a callback to speak with an agent.

To learn more on how to make changes to your QuickBooks Self-Employed subscription, click here to view the article. It contains links on how to update your billing information in Google and Apple.

Drop a comment below if you have additional questions on how to manage your subscription and account-related concerns. I’ll jump right back in to answer them for you. Wishing you and your business continued success.

Hello!

I have just started my trial period for the QB self employed app… and I want to avoid having to switch billing later… I’d rather just put my business card on file for payment. Can you help me?

Hi there, @E Lee.

Let me help you add your billing information in QuickBooks Self-Employed (QBSE). That way, you can easily pay for your subscription once your trials ended. Here's how:

1. Sign in to QuickBooks Self-Employed using a web browser.
2. Click your profile ⚙, then Billing info. If you don't see the Billing info option, select Intuit account instead. 
3. In the Payment Information section, enter your payment information or select Edit ✎.
4. Click Add New within the wallet listing.
5. Select Credit/Debit Card or Bank Transfer and add payment method details.
6. Click Save payment method to my Intuit profile.
7. When you’re ready, select Save and Use.

In addition, feel free to visit our website to get some tips and other resources for future references: Self-Help Articles.

Please let me know how it goes in the comment section below. I'm only a post away should you have any additional questions or concerns. Keep safe, E Lee!