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DIJF
Level 1

Disconnecting users

There has been a number occurrences where it seems to be disconnecting users, when they try and reset there account it says 'User not found'. When you go into the my team section the users account details are there but it says user disconnected and you have to re send the invite. 

This has happened multiple times to different users in the team and they are only able to gain access once the invite has been resent from the admin. 

Is any one able to advise if they have experienced anything similar? 

1 REPLY 1
GeorgiaC
QuickBooks Team

Disconnecting users

Hi DIJF

 

Thanks for joining us here on the Community.:waving_hand:

 

This sounds unusual and isn't an issue which we've had reported previously, please have the users check that their email is verified by signing-into their Intuit Account - the email will show within the 'Sign in and security' tab with a link to verify if this has not yet been done. 

 

If this continues to happen please reach back out to us below so we can investigate further. 

 

Many thanks!

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