I have received a couple of e-mails saying:
"Hi there,
We’re still unable to collect your Direct Debit payment for the invoice to for £ . We tried collecting the open balance of via Direct Debit. In most cases, this is due to the customer having insufficient funds in their bank account.
Since we’ve made repeated attempts to collect payment and have not been successful, we have unscheduled Direct Debit payment for this invoice. You have the option to retry by opening the invoice in QuickBooks and scheduling it for Direct Debit again.
If you have any questions or need help, please don’t hesitate to ask us on https://community.intuit.com/quickbooks-online-uk"
As usual, Intuit e-mails are hopeless because they give no information as to which account they are referring to. In this case, no reference to their invoice number, amount or dare. As far as I can see, my account is still active.
Intuit really needs to get it's act together. There is no point sending generic e-mails with no account name. I have lots of accounts, I am not going to sit there and work out which one they are referring to.
