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Get your Payroll questions answered by a QuickBooks Product Manager here - https://intuit.me/31Nl3My
JackS
Moderator

Firm Creation Guidelines

You have been directed here because someone within your company has already created a QuickBooks Online profile.

 

Please work with this person and request that they add you as a team member or give us a call on 0808 168 8175 for further assistance.

2 REPLIES 2
SD24
Level 1

Firm Creation Guidelines

My Client has given me access to their QB. I get the notice re my firm (top10 accounting firm) already has an account :You have been directed here because someone within your company has already created a QuickBooks Online profile. Please work with this person and request that they add you as a team member or give us a call on 08... for further assistance.

 

We are a firm of over 5000 - not sure how I am supposed to find this person...?

 

I have tried calling the helpline - and only advise is to tell Client to delete the invite and re-send. She has done this three times now. Please help.

 

 

[email address removed]

GeorgiaC
QuickBooks Team

Firm Creation Guidelines

Hello SD24, 

 

Thanks for joining this forum. 

 

Can I check if you receive this message when accepting the invite from the client? 

 

Do you have your own existing login to a QuickBooks Firm? 

 

Thanks

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