I can help you in processing this discount request, @userbrombosltd.
With the current situation that we are all facing right now, a discounted monthly subscription is a great help. To check your account in a secure environment using their tools and validate this request, I suggest reaching out to our Customer Support team directly.
You can reach them by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Provide us with some information about your concern.
- Select the Contact Us button and provide some details about this concern, then on the Let's talk button.
- You'll now be provided options on how to connect to our Customer Support.
Here's the contact the QuickBooks Online Customer Support team article for more information.
Stay in touch if you have other concerns by leaving a comment below. I'm always glad to help in any way I can. Have a great rest of the day.