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userclairewlane
Level 1

How can i give my employee her password for portal when it wont send via email

i have done everything exactly the same as all others but the email gets bounced back. i have tried 3 email addresses. checked all settings and even the help function chat cant help
3 REPLIES 3
ReymondO
QuickBooks Team

How can i give my employee her password for portal when it wont send via email

Good day, Claire. 

 

For me to provide you with the appropriate troubleshooting steps, can you tell us more about your concern in QuickBooks? Are you trying to invite your workers in QuickBook Workforce? 

 

Any additional info would be much appreciated. Just add them to the thread so I can help you out. Have a good one.

userclairewlane
Level 1

How can i give my employee her password for portal when it wont send via email

I have the employee on our payroll but she hasn't received email and password for employee portal/ wirkzone app. So she cantaccess payslips. 

All I want to do is send her   her link manually so when she downloads the app she can sign in.

Adrian_A
Moderator

How can i give my employee her password for portal when it wont send via email

Hi Claire,

 

I'm here to ensure your employee can view their paycheck online.

 

It seems that you're using a third-party application to let your employees view their paystubs online. With that, I suggest reaching out to their phone support team so they can assist you in inviting the employee.

 

Additionally, QuickBooks also has a feature called QuickBooks Workforce wherein you can invite your employees to view and download their payslips and enter their personal information. Here's how to send an invitation:

 

  1. From the Payroll tab, select Employees.
  2. Select the employee you want to invite.
  3. Click Actions.
  4. Select Invite to Workforce.
  5. Enter their email address.
  6. Tick the Invite to view their payslips online with QuickBooks Workforce box.
  7. Click Send and invite.

 

From there, your employees will receive an email with a link to set up and use QuickBooks Workforce. Once they accept the invitation, the system will let them enter their own Intuit account.

 

Once completed, your employees are now ready to access their payslips. You can share this link with them: QuickBooks Workforce.

 

Don't be hesitant to post whenever you have concerns about managing your employee's payslips.

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