We are sorry to see you go, @chenton. I'm here to assist you in canceling your subscription seamlessly, you can proceed without any complications.
To cancel your subscription, navigate to the Account and Settings menu in your QBO account and proceed with the cancellation. Before you do this, it's advisable to export your data, reports, and lists to preserve any important information you may need later on.
The steps to cancel your subscription vary depending on how you bought it, either directly from Intuit or through an app store. If you purchased it directly from Intuit's website, please follow these steps to cancel:
- Use a web browser on your computer (avoid using a mobile device).
- Log into QuickBooks with admin credentials.
- Navigate to Settings ⚙, then choose Subscriptions and Billing.
- If Subscriptions and Billing aren’t visible, it’s likely that your purchase was made through a mobile app store. Please refer to the instructions for mobile apps provided below.
- In the QuickBooks section, click on Cancel subscription or Cancel online.
- If you are on a trial period, click on Cancel trial.
- For QuickBooks Sole Trader, simply click Cancel.
For more details on canceling your QuickBooks Subscription, please refer to this article: Cancel your QuickBooks subscription.
Furthermore, if you decide to reactivate your account in the future, I'd be glad to assist you! I've included this article to walk you through the process: Resubscribe to QuickBooks Online.
The QuickBooks Team is at your service to address any questions or concerns you might have regarding canceling your QuickBooks subscription, please don't hesitate to reach out for any clarifications or support you need. We're here to assist you.
