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Hi. Welcome to the Community.
I'm here to help you with changing your email address and User ID on your account. This can be done by following these quick and easy steps:
You can check out this link for additional information: Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant, and Qui...
Please check this article to see more information in managing QuickBooks access: Add, delete, or change user access. This also provides steps on how you can delete a user or edit a user’s access.
Know that you're always welcome to swing by anytime if you still have questions or concerns with your account. I'll be around for you. Take care and have a good one.
I have followed the advice for changing the ID (email)
This hasn't worked.
I have tried it several times over several days. I get the settings you list but on saving it reads - we can not to this at this time.
Can you help please?
Let's make sure you'll be able to successfully change your email address, FelineBlue.
Generally, the steps provided by @TirzahC are the correct process when changing the email address and user ID. Since it's not working on your end, I suggest reaching out to our support team so they can look into this further and identify what's causing the issue. They have the tools to pull up your account in a secure environment. Here's how to contact them.
Furthermore, to give you guides and walk you through the process when you start using QuickBooks, check out this article for more information and guide: Get Started With QuickBooks Online.
Fill me in if you have any other concerns when signing into your account. I'd be glad to help.
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