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michael50
Level 1

How do I get out of the circle? I am trying to file a return under MTD and I have found myself in a circle. Can you help?

 
3 REPLIES 3
GeorgiaC
QuickBooks Team

How do I get out of the circle? I am trying to file a return under MTD and I have found myself in a circle. Can you help?

Hey michael50,

 

Are you receiving any errors or messaging on the taxes screen when trying to turn on MTD?

michael50
Level 1

How do I get out of the circle? I am trying to file a return under MTD and I have found myself in a circle. Can you help?

The only message is 'take action message.  This takes you to a check list screen, on which I have complied with all items on the list.  on coming out of this screen it takes me back to the home page and I have to reload the client again.  Message reads ' take action'...…...

GeorgiaC
QuickBooks Team

How do I get out of the circle? I am trying to file a return under MTD and I have found myself in a circle. Can you help?

Thanks michael50, are you trying to submit the return on behalf of the client and is the client linked to your Agent Services Account?

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