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Hello, @userhillsprecisepain.
Let's perform some troubleshooting steps to ensure you're able to access your account using the mobile app.
When accessing your account on the mobile app, let's make sure that you use the correct username and password. Let's isolate this concern by clearing the app’s cache. This resolves performance issues in QuickBooks and refreshes it into its default state. Here’s how:
Go to the Help menu.
If the issue persists, you'd want to uninstall and reinstall the mobile app. You can read through this article for more insights: QuickBooks Online access for mobile devices.
Also, I'd recommend contacting our Customer Care team. This way, a specialist can securely verify the status of your subscription. Also, you can request a formal investigation to determine the root cause of this unexpected behavior. Here's how to contact them:
Lastly, I'm adding these resources to help you manage your subscription:
Visit us here again if you have other questions or concerns. The Community is always here to have your back.
Your account is associated with your Apple ID. You may have dual ID on Android.
I’m on iPhone mate but it won’t let me get a subscription on my company even if I cancel the subscription for
my other company.
I have 3 invoices to send and I cannot send none?????
Hi OverTheHillsHaulageltd,
Are you able to see the active subscription(s) within your app store?
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.