I'll go over how we can renew or reactivate your QuickBooks Online subscription, @grime2shineclean.
Once you sign in to your QBO company, you'll be prompted to resubscribe. If not, please follow the steps below how:
- Log in to your QBO account.
- Go to the Gear icon.
- Under Your Company, choose Account and Settings.
- Select Billing & Subscription, then Resubscribe and enter the updated billing information.
- Click Subscribe.
- Log out and log back again.
- Then, go to the Gear icon and click Account and Settings
- Choose Billing & Subscription.
From there, check the Next charge date. If the date is in the past, feel free to get in touch with our QuickBooks Online Support Team to avoid back-filling charges. This way, they can pull up your account in a safe environment and assist you further.
Please check our available hours when contacting support to address your concern promptly.
Here's an article you can refer to for more details on renewing or reactivating your QBO account. This includes answers to frequently asked questions about the process: How to resubscribe to or reactivate QuickBooks Online.
Furthermore, I've also added an article in case you need help in managing your billing information in your QBO account: Manage billing, payment, and subscription info in QuickBooks Online.
I'll be around if you need further assistance managing your QBO account and subscription. I'm very eager to help. Take care always!
