I can help you with adding new users to your account, @samantha_mitchel.
It's possible that piled-up cache in your regular browser caused this unusual behaviour when trying to log in to the account. You can let them clear your current browser’s cache to resolve this.
I recommend using a private browser or an incognito window when trying to log in. Then, clear the cache in the one that they're currently using if it works. Here’s how:
- For Chrome, press Ctrl + Shift + N.
- For Internet Explorer or Firefox, press Ctrl + Shift + P.
- For Safari, hold down Command + Shift + N.
Here's more information on how to clear cache and cookies to fix issues when using QuickBooks Online.
You can also let them proceed by using other browsers if the steps above don’t work.
Here’s everything that you need to know about managing user profiles with your account: Add and manage users in QuickBooks Online.
I'm always here if you need help or assistance in setting up new users with the account. Just leave a reply below. Take care and have a wonderful day!
