I am unable to access quikbooks via the mobile app promted with unable to access on attempt to login in how do i do this ?

sales-selecteque · ‎April 30, 2021

ShiellaGraceA · ‎May 03, 2021

I hope your Monday is going great so far, @sales-selecteque.

Let me share some basic troubleshooting steps so you can access your account through the mobile app. Let's start with resetting the app.

Here's how:

Go to Help.
Select Reset App Data.

After that, log out and sign back into your account. If you're still unable to access it, I recommend uninstall and reinstall the application again. Refer to this link to install the app or visit the Apple store website. Additionally, make sure you're running 4.1 Android OS or later.

To install, long-press the app icon then tap the Trash bin or Uninstall.

In case you need help with other tasks in QBSE, feel free to browse this link here to go to our general topics with articles.

Please don't hesitate to leave a comment anytime if you still have questions or concerns with your account. I'm more than happy to assist you. Take care and have a great rest of the week.

View solution in original post

ShiellaGraceA · ‎May 03, 2021

I hope your Monday is going great so far, @sales-selecteque.

Let me share some basic troubleshooting steps so you can access your account through the mobile app. Let's start with resetting the app.

Here's how:

Go to Help.
Select Reset App Data.

After that, log out and sign back into your account. If you're still unable to access it, I recommend uninstall and reinstall the application again. Refer to this link to install the app or visit the Apple store website. Additionally, make sure you're running 4.1 Android OS or later.

To install, long-press the app icon then tap the Trash bin or Uninstall.

In case you need help with other tasks in QBSE, feel free to browse this link here to go to our general topics with articles.

Please don't hesitate to leave a comment anytime if you still have questions or concerns with your account. I'm more than happy to assist you. Take care and have a great rest of the week.

Littlerich · ‎September 03, 2021

Tried to demonstrate app to client but when trying to log in get "Unable to resolve host". Client very impressed that you cannot even get into the app! Need this sorted before he goes onto Xero!

GeorgiaC · ‎September 03, 2021

Hi Littlerich, thanks for joining this thread - this error is usually associated with the network connection, do you receive the same error when accessing the app on both Wi-Fi and when using mobile data? 🧐

Littlerich · ‎September 03, 2021

Yes I did. However turning off the VPN seemed to sort it though I would think this extra security would be a must. Once the VPN is back on then the app stops working.

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I am unable to access quikbooks via the mobile app promted with unable to access on attempt to login in how do i do this ?