I can't get my business account to link to quick books. Just says checking.

Hi kimhealy-gmail-c Thanks for reaching out to us here on the Community. What bank are you attempting to connect and is this a re-connection/reauthorisation or a new connection?

I have the same problem. Our bank is NatWest

Marion

Hi Marion Thanks for reaching out to us here on the Community. Is the message you're receiving when you're attempting to update/reauthorise an existing connected account or when attempting to connect an account for the first time?

Hi John C

It's an existing connected account.

This started last Thursday. I just went onto the page and the message was there. Since then I've clicked on Update numerous times but nothing happens.

Error message:

Something isn't working

Sorry, we can't update your account. Please wait a few hours and try updating again (9999).

  - no new error message since Thurs.

Marion

Hi Marion Thanks for the information. To resolve the 9999 error we'd be grateful if you can login to your QuickBooks account using an incognito/private window on your browser > navigate to the banking page > select the drop-down menu to the right of 'link account' > select manage connection > follow the prompts. If this doesn't resolve the issue we'd also be grateful if you can fully disconnect and reconnect the account by following the steps in the article provided: https://intuit.me/3ykNV2A