cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about connecting your bank and credit cards in QuickBooks Online
Scottcon
Level 1

I can’t log in to my account on desktop. On the phone app is fine.

 
1 REPLY 1
Maybelle_S
QuickBooks Team

I can’t log in to my account on desktop. On the phone app is fine.

Let's make sure you'll be able to log in to your account, @Scottcon.

 

Normally, you should be able to sign in when utilizing the log-in link you'd normally use. If not, you can launch a private window (incognito) and see if the issue is still occurring. These browser sessions do not retain local files or cache, hence eliminating the potential of a webpage issue.

 

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

If you're able to log in, return to your default browser. Your cache and extensions are probably interfering with the scripts QuickBooks is trying to run the page. Clear the cache so you'll be able to work with a clean slate. If not, you can switch to a different browser.

 

Furthermore, to learn more about how you can create and send invoices, I've provided this article for more information: Create Invoices In QuickBooks Online.

 

Feel free to visit the Community again if you have questions about signing in to QuickBooks. I’ll be glad to answer them for you. Have a good one.

Need to get in touch?

Contact us