I CANT RECEIVE 6 DIGITS CODE TO MY PHONE

I want to ensure you'll receive a verification code so you can invite your account to your QuickBooks Online (QBO) account, RUBENVA.

One of the possible reasons why you haven't received a verification code through text or call is that the phone number entered into your Intuit account was incorrect. Though you see the correct last four digits of your phone number upon requesting the code, the rest of the number may be wrong.

To verify this, I encourage logging in to your Intuit account and going to the Sign In & Security section. From there, check the phone number being registered. Here's how:

1. Sign in to your Intuit account.
2. Click Sign In & Security from the left menu.
3. Make sure your phone number is correct under the Phone section.

If it's incorrect, change the phone number by clicking the Verify link. Then, enter your Password in the field and click Save when done. 

However, if you've set the correct number, I suggest logging in to your QBO account using a private browser. Then, invite your account again and verify if you can receive a verification code. This is to rule out the possibility of a webpage issue. To open a private browser, press this shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, they need to clear the browser's cache so the system can start fresh. If they get the same result while using a private browser, I recommend switching to a different one.

Come back to this post and let me know how it goes, RUBENVA. I'll be around to provide further assistance. Wishing you all the best!

Hello,

Upon checking my number is correct,

I tried log in with my private browser with google chrome and with microsoft edge but nothing happen, I didn't receive any verification code.

I would like also to add that my employer too doesn't receive a verification code too when she wants to invite as accountant.

Hello Rubenva, at what point exactly does it ask for the code and then doesn’t send it to you? Is it the point where you send the invite out to your accountant it asked for the code which you don’t receive? Also is it you who is trying to send the invite out or is it another user on the account? 

The point where I send invite to my accountant and then requesting for 6 digits code, my number was correct but I didn't receive any codes.

Is it possible to change the option? Instead of phone number, ill use email instead.

Hello RUBENVA. Just to confirm, is the system requesting for a code when you log into your account using a private/incognito window? 

Yes, and I always choose the email as the recipient of the code.

Thanks for elaborating. At this point, I recommend getting in touch with our phone support team so they can share your screen and help get to the bottom of this in a timely manner. You can get in touch using the details below:

• Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

You're more than welcome to keep me posted on how you make out. I'll be one message away.