I can get you to the right department who can check the status of your payroll. Our representatives has the tools to review your account after switching to the new pricing and help you resume the pay run.
To consult with our representatives, follow the steps below:
Go to the (?) Help menu to open the QB Assistant box.
On the page, enter Contact Support.
Pick Live Chat to connect with our live representative.
Once done, click the Live Chat link provided in the pop-up box.
On the next page, enter Payroll Account and Billing then Let's Talk.
Lastly, select Start a chat.
Visit us again if you need further assistance with QuickBooks. I'll be more than happy to help you anytime. Have a good day!