I had an account for a year, I didn’t want to use it straightaway, but when I did start, I couldn’t access. I asked for help from the support team, they tried, but eventually gave up. I am so fed up I want to cancel my account and when I tried to ring quickbooks, apparently I couldn’t even do that. I have to go through a social forum? I am cancelling my direct debit, whether anyone will see this I don’t know but I have tried. I would like a refund of money I’ve paid out for nothing