Thanks for reaching out to us, @simon-qbo-pomelo.
I want to make sure you're able to authenticate QuickBooks with your third-party application. However, I need some more information about the problem.
When you get the option to setup payments, do you see any options to skip or close the window anywhere on the page? Also, may I know the name of the third-party application you're using? Any details or screenshot will help us diagnose the problem.
I'll wait for your response here in this thread. Mention me so I'd get notified of your reply. All the best.
Hi Jen, thanks for picking this up.
- We can click No Thanks but this redirects back to the third party with access denied from QBO
- We've triple confirmed the application is not asking for any of the payments scope, the 3rd party app is not configured for payments scope either
- The app is our own (Pomelo), it's fully approved by QB based on the review form and questionnaire.
- Attached is a screenshot of what shows, we can't continue and there's no company to select.
Hello there, @simon-qbo-pomelo. I appreciate you coming back to the thread and for providing additional information.
I understand that you'll want to integrate Pomelo in QuickBooks Online. However, upon checking, the said app is currently not listed as one of our supported apps. To confirm, you can visit QuickBooks Online App Store then, search the app name on the search bar.
In your case, I suggest reaching out to our Product Developer through their Community forum. This is the place where developers, like you, engage with others to discuss programming concerns. I'd recommend posting your question from there. This way, our developers can provide you ways and tips about your concern in integrating Pomelo to QuickBooks Online.
I've also added this article where you can find helpful articles, video tutorials, and more in QuickBooks Online: Learn QuickBooks.
Feel free to reach back if you have any clarification with integrating QuickBooks Online. I'll be happy to assist you at any time. Have a good one!