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userwilliamfrancisom
Level 1

I’m trying to cancel my quick books subscription which was supposedly purchased through google play. Thing is when I search google play I have no active subscriptions what so ever! I can’t find how to cancel. Anyone else experienced this?

 
1 REPLY 1
Catherine_B
QuickBooks Team

I’m trying to cancel my quick books subscription which was supposedly purchased through google play. Thing is when I search google play I have no active subscriptions what so ever! I can’t find how to cancel. Anyone else experienced this?

I can help you verify and walk you through canceling your subscription, userwilliamfrancisom.

 

Just make sure that you're logged in to the Google Account you used in subscription to QuickBooks Self-Employed. Then, you can follow these steps on how to cancel through Google Play:

 

  1. Open Google Play on your phone or tablet using the correct Google account.
  2. Select the menu ☰ icon.
  3. In the Subscriptions section, look for QuickBooks Self-Employed.
  4. Select Cancel.

Afterward, you can close and reopen Google Play to verify if you've successfully canceled your account. I've also included this helpful article for your future reference: What Happens to my QuickBooks Online Data after I Cancel?.

 

If there's anything else that I can help you with, please let me know by hitting the Reply button below. I'll be always around ready to help. Take care!

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