I’m trying to connect my bank and I selected my accounts then I can’t get back to the quickbooks app as the server says “authenticationfailedINPUT” help?

Hello UserLyndsay, 

Welcome to the Community page, 

Are you trying to reconnect your bank on an Apple device by any chance if so could you try and reconnect your bank on a non-apple device, please.

If you still have issues then reach back out to us again. 

It is an Apple device yes, why is that a problem? I’m not sure how else I can do this as the quickbooks app is on my phone..

Hi userlyndsay

Can you try connecting this via the browser on your phone rather than through the app? Most banks require a secure re-direction to the bank's site to confirm security details which may be blocked when using the app. 

Thanks!

I’m not sure i understand exactly what you mean? Do you mean log into my bank via google not the app? I thought the whole purpose it to connect both the apps?

sorry I’m not very good with technology!

Hello there, @userlyndsay.

Yes, that is correct. You’ll have to connect your bank to QuickBooks by using google or a mobile browser. This is for a secure re-direction to the bank's site to confirm security details.

Once done, refresh the application by closing it, then open the app and connect your bank.

Here’s how to reconnect your bank to QuickBooks:

1. Go to your bank's website and enter your credentials.
2. Copy the bank URL.
3. Go to your QBO's banking page, then select Add Account.
4. Paste your bank's online banking URL, press enter, and Connect.

You can also reach out to our customer care support. That way, a live agent will be able to guide you with the troubleshooting steps in reconnecting your bank.

I’ve added an article for reference if you want to assign, categorize, edit, and add a transaction in QuickBooks Online. 

The Community is the place to get you the best solutions for your QuickBooks needs. Just know that I'm right here if you need anything else. Have a great day.