Making sure you're able to connect your bank is my priority, justinmoxey@me.c.
First, can you tell us the name of the bank account you're trying to connect? Here are the possible reasons why you're having trouble connecting your bank account:
- The bank is performing system maintenance.
- There are notifications from their website that need your attention.
In the meantime, you can perform the following troubleshooting steps to resolve this connectivity issue:
- Login to your bank's website.
- Check for any announcements, messages, notifications, or alerts that needs your attention.
- Once completed, let's logged in to your QuickBooks Self-Employed account and try connecting your bank account again.
- Go to the Gear icon ⚙.
- Select Bank accounts.
- Hit Connect another account.
- In the search box, enter the name of the bank and account type.
- Follow the on-screen instructions to connect your account.
You can read through this article for more detailed steps: Reconnect your bank account in QuickBooks Self-Employed.
If the issue persist, I'd recommend contacting our Customer Care team. They have the tools to securely access your account and further investigate its root cause.
Lastly, I've added these articles to help you manage your bank account and transactions:
Leave a comment below if you have other questions or comments. I'm always here to lend a hand.
