We are ready to assist you with your payment concerns, bonnie. Let's collaborate to ensure we fully understand and resolve the issue together.
To better assist you could you please specify the type of payment you were trying to make and provide more details on what you mean when you mention that your account permissions had lapsed? Did you receive any error messages during the payment attempt? If so, please share the specific message, and if possible, a screenshot of the error would be most helpful.
Gathering this information will allow us to understand the situation more clearly and offer you the most effective support.
Moreover, I've included this reference to help you manage your bill payments effectively in the future. Please refer to the Review and Manage Bills section of this article.
We look forward to your feedback, bonnie. Please reply below, and we'll be prompt in getting back to you to offer more help. Keep safe.