I purchased Self-Employed subscription but I need ONLINE. I cancelled current and tried to open new one but QB keeps saying-user ID is already taken (I am using same email). Any solutions except registering under diffetent email?

I appreciate you for taking an interest in QuickBooks, @GLLTD.

QuickBooks Online (QBO) lets you add or subscribe to another QBO account using the same login credentials. This way, you can easily switch between two companies' files. If you have an existing account, you can use the same user ID.

However, if this is your first time using QBO, I recommend contacting our Support team. This way, they can check and verify your user ID. You'll want to use our test account to reach out to them. Once logged in, you can proceed to these steps:

1. Go to the (?) Help menu.
2. Type in Talk to a human.
3. Select Live chat (click the Live Chat again). 
4. Enter a brief discussion of your concern and click Let’s talk.
5. Then select Start a chat to get in touch with them.

You can also check this link for more details and ensure to review their support hours to know their availability: QuickBooks Online Support.

Once everything is settled, feel free to utilize these articles for reference. These can guide you in learning your ways around QBO and how it works:

• Video tutorials for QuickBooks Online
• Webinars

Beep me up if there's anything else you need help with signing up to QBO. I'll be around to assist you. Have a great week ahead!

@GLLTD 

You should cancel your QBSE account and open a new blank QBO account with another email address. Then chat and ask Support to deactivate your email address on the cancelled QBSE account and replace your email address for QBO account.

https://quickbooks.grsm.io/UK

Thanks for update but this looks very confusing. Why not to transfer to jsut different subscription instead?