Thanks for reaching out back to us, Ian.
I'm here to ensure you'll get assistance from our customer support so you can access your company data in QuickBooks Online (QBO).
In order for us to review your account, we'll have to do it securely to protect your privacy. Since Community is a public forum, we're unable to pull up your account information here. That said, it's best to contact our customer support so they can further determine the cause of the missing company data. They also have the ability to raise an investigation if necessary.
To do that:
- Click the Question Mark icon at the top-right section of your screen.
- Select Help and Support.
- Click Contact Us.
- Provide a brief description of your concern, and select Continue.
- Select Call us or Have us call you.
Furthermore, you can upload your phone's contact list into the QBO app. This way, you don't have to worry about adding customers manually if they're already in your device's contact list.
Feel free to reply in this thread if you have any follow-up concerns about accessing your company file in QBO. We're always around to help anytime. Take care, and have a great weekend!
