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Everything you need to know about banking in QuickBooks Online - Discover more
jonathan-armstro
Level 1

I've closed my company and have cancelled my membership. I have started a new company and want to subscribe to Quickbooks. However, I want to use the same email addres

But Quickbooks will not let me do this and says I already have an account.  How do I proceed?
1 REPLY 1
CharleneMaeF
QuickBooks Team

I've closed my company and have cancelled my membership. I have started a new company and want to subscribe to Quickbooks. However, I want to use the same email addres

Thank you for choosing QuickBooks Online (QBO) to manage your new company, Jonathan. I'll lay down the steps to help you successfully create an account.

 

The error occurs when you previously signed up for QBO and want to use the same email address for the new account. The system detects that the login credential is already associated with an existing QBO account. 

 

To resolve this, I recommend clicking the Sign In button on the Create an Intuit Account page to proceed. For visual reference, I've added a screenshot below.


2.PNG

 

Once done, perform the steps below to continue the setup:

 

  1. On the next page, choose how you want to log in (Email/User ID or Phone). 
  2. Enter the necessary info, then click Sign In
  3. After that, type in the password of the account you previously had. If you happen to forget the password, click Sign in a different way. You have various options to verify your identity. Select the one that you want to use.
    1.PNG

 

To learn more about accessing your old account, please see this article: Recover your Intuit Account if you cannot sign in.

 

Additionally, I've added this resource to help view your billing and subscription information to avoid uninterrupted access to essential QBO features and services: Manage billing, payment, and subscription info in QuickBooks Online.

 

You're always welcome to drop by again if you have other questions about setting up your company info and other details. If you need assistance managing your taxes, sales or expenses entries, and reports, please let me know, and I'll chime in to help again.

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