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We can perform some basic troubleshooting to figure out if this is a browser-related issue, Kazum.
First, it's a good idea to clear your browser's cache. Accumulated cached files can slow down your browser and cause display or functionality issues on websites. Clearing your cache often resolves these problems. You could also try using a different supported browser to see if that makes a difference.
If the issue persists, the best thing to do is to get in touch with our phone support team. They have the right tools to access your account and help you get back your access to your QuickBooks Self-Employed subscription.
Since you mentioned you can't contact our phone support through your QBSE account, here's how you can reach them:
- Click on this link: https://quickbooks.intuit.com/learn-support/en-uk/contact
- In the box provided, briefly describe your issue. This will help us direct you to the right specialist.
- Click Continue. You'll then be able to choose whether our team contacts you via a Callback or a Chat.
Please let us know if you have any other questions or require additional assistance. We're always ready to lend a hand!
