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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
mark390
Level 1

It appears I'm unable to print my monthly statement, nothing appears on screen now, this has been happening since June 25, can anyone assist?.

It appears I'm unable to print my monthly statements, nothing appears on screen now, somethings changed, this has been happening since June 25. Clicking on the 3 dots to open a PDF brings up a blank screen, can anyone assist?.

1 REPLY 1
JeraldR
QuickBooks Team

It appears I'm unable to print my monthly statement, nothing appears on screen now, this has been happening since June 25, can anyone assist?.

Hello, Mark390. There are reasons why this happens when trying to print your monthly statement and get a blank screen in QuickBooks.  

 

One reason is that your browser's pop-up blocker might be preventing the print preview window from opening because it sees it as a pop-up and blocks it, even though you want it to show. Another possible reason is that you're using an outdated or unsupported browser version, which can cause glitches and functionality issues.

 

To fix this, we can check if the pop-ups are blocked. Here's how:

 

  1. Click the three dots in the top-right corner and go to Settings.
  2. Select Privacy and security from the left-hand menu.
    settings step.png
  3. Click on the Site settings.
  4. Scroll down to Pop-ups and redirects.
    Setting pop and redirects.png
  5. Check if pop-ups are blocked. If they are, you can allow them by choosing the Sites can send pop-ups and use redirects.

 

If the issue remains, we can try a different QuickBooks-supported browser to ensure a smooth compatibility experience.

 

If the issue still persists, I recommend contacting our Live Support team to investigate the cause of your inability to print monthly statements and guide you with the next steps to take. Here's how:

 

  1. Go to our Contact Us page.
  2. Select your QuickBooks product under the Which product is your question about dropdown.
    Statement steps .png
  3. Type in your concern or question and click Continue.
  4. Enter your login credentials, then Sign in.
  5. Choose the Callback option.

 

You can also check this material to know our support hours for different subscriptions or products in QuickBooks: How to get help with QuickBooks

 

If there's anything else you need, please let us know.

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