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ivan9
Level 1

Logged in Home Screen blank

 
3 REPLIES 3
Ashleigh1
QuickBooks Team

Logged in Home Screen blank

Hello Ivan9, 

 

Welcome to the Community page, 

 

Can we ask what web browser are you using when you log into your Quickbooks account and the home screen is blank? 

kenna biz equip
Level 1

Logged in Home Screen blank

hi my web browser is safari

 

RenjolynC
QuickBooks Team

Logged in Home Screen blank

Thanks for joining in on this thread, kenna biz equip.

 

Getting a blank page might be caused by a browser-related issue. Your browser stores cache every time you visit a website. This way, it will be easy to open the page next time. These caches will do nothing but accumulate and will cause some display problems.

 

Let's do the basic troubleshooting steps to fix it. To begin, open your company in an incognito or private browser. This mode prevents your browsing history from being stored. You can use the keyboard shortcuts below: 

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Next, sign in to your QuickBooks Online account and try to open the Employees tab. If it works, go back to your regular browser and clear its cache. Clearing cache helps refresh the browser settings and fix common errors. Finally, restart your browser.

 

Alternatively try using a different supported browser.

 

Please let me know of the result after the steps above. I want to make sure this is resolved for you. Take care!

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