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adamcockeram@hot
Level 1

Mobile QuickBooks doesn’t show everything in my mobile

QB on my phone doesn’t show all my data
2 REPLIES 2
emmam6
Moderator

Mobile QuickBooks doesn’t show everything in my mobile

Hello Adam, thanks for reaching out to the Community page. What data is missing from the mobile QuickBooks? Is this in the app version of QuickBooks on your device or the browser or both that the data is missing? Thanks

James Read
Level 4

Mobile QuickBooks doesn’t show everything in my mobile

The iPhone app is currently 100% broken (nothing is syncing correctly, data / invoices / customers / payments etc are missing).

 

I reported 23rd May. It’s a worldwide issue, with users all reporting slightly different data missing, but the similarity is sync is broken, so data is missing / not synced (totals don’t match etc).


Delete app / re-install (and wait for company data to download) is usually the first test / fix for app issues, and at some point it will be the fix…but not until QB have worked out and fixed the sync issue. After a normal delete / re-install, one of our accounts would take 2-5 minutes to “download company data” (5 years days). Since the bug, it only takes 2 seconds. I’ll know it’s fixed, when it syncs and all the total match (eg overdue invoices show as 2/3m’s what they should be, compared to the web app.

 

We have multiple accounts and multiple users, so I know when an issue affects everyone…and this affects everyone.

 

For now, if you want to see correct data on an iPhone, you have to use the web app on Safari via qbo.intuit.com (which is really, really fiddly for the average user to use on an iPhone, so the fix can’t come soon enough).

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