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info-hiloscaffol
Level 1

My accountant is not receiving an invite email, I tried quite a few times, and he has an account with QB

 
2 REPLIES 2
Ashleigh1
QuickBooks Team

My accountant is not receiving an invite email, I tried quite a few times, and he has an account with QB

Hello Info-hiloscaffol, thanks for posting on the Community page, can you please try clearing your cache and cookies to all time, close the browser down, reload it and log back in, fully delete the invite and start again and send him a new one. The accountant needs to accept it within 24 hours of sending the request through.

Ashleigh1
QuickBooks Team

My accountant is not receiving an invite email, I tried quite a few times, and he has an account with QB

Hello Info-hiloscaffol, thanks for posting on the Community page, can you please try clearing your cache and cookies to all time, close the browser down, reload it and log back in, fully delete the invite and start again and send him a new one. The accountant needs to accept it within 24 hours of sending the request through.

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