My accountant is not receiving an invite email, I tried quite a few times, and he has an account with QB

Hello Info-hiloscaffol, thanks for posting on the Community page, can you please try clearing your cache and cookies to all time, close the browser down, reload it and log back in, fully delete the invite and start again and send him a new one. The accountant needs to accept it within 24 hours of sending the request through.

Hello Info-hiloscaffol, thanks for posting on the Community page, can you please try clearing your cache and cookies to all time, close the browser down, reload it and log back in, fully delete the invite and start again and send him a new one. The accountant needs to accept it within 24 hours of sending the request through.

I am having the same issue, tried the above but my new accountant isn't getting the invite email. 

Thank you for following the steps given, Dan. To ensure your accountant receives the access invitation, let's use a private browser window to access your QuickBooks account and send the invitation. Allow me to guide you through.

First, double-check the email address used for the invitation—it should match the one your accountant uses for their QuickBooks account. A simple typo could prevent delivery.

Next, open a private browsing window to access QuickBooks Online (QBO). It helps eliminate issues related to browser cache and cookies:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Also, you can advise your accountant to check their Spam or Junk mail, as sometimes emails from automated services like QuickBooks are filtered there.

If these steps don't resolve the issue, I recommend contacting our live support team for further analysis. Support hours for Plus, Essentials, and Simple Start subscribers are Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. Advanced subscribers have 24/7 access to support.

Here is a helpful article on adding, managing, or deleting user profiles in QuickBooks Online: Add and manage users in QuickBooks Online.

Additionally, if you decide to revoke an accountant's access, this guide can help: Remove accountant users in QuickBooks Online.

Feel free to reach out if you need more help inviting your accountant. The Community Space is always available. Have a great day.